Technical Writer (Education & Documentation)

  • Marketing
  • Remote job

Technical Writer (Education & Documentation)

Job description

We’re looking for a technical writer to join our growing education team, which delivers the knowledge, training, and skills that turns anyone into an infrastructure monitoring expert. That effort starts with robust, complete, and completely amazing documentation.

We’re a well-funded company building the future of distributed systems health monitoring and performance troubleshooting. We’re highly technical and fully remote, working across 20 time zones around the globe. Help us better communicate how Netdata is the most advanced real-time health monitoring and performance troubleshooting solution for servers, applications, containers, and IoT devices in the world!

As a member of the education team, you’ll also play a role in Netdata’s Developer Relations efforts, which works in parallel with product managers and UI/UX designers to tell the story of how developers and sysadmins use Netdata in their daily work to make smarter, metrics-driven decisions about their mission-critical infrastructure.


Responsibilities

  • Have a user-first approach to documentation as you play a major role in restructuring and optimizing our information architecture and presentation layer. Suggest new improvements, respond to user feedback, and escalate issues to stakeholders.

  • Work closely with Product and Developer Relations stakeholders as a key member of our growing education team.

  • Engage with members of Engineering to ensure new features are adequately documented, and write release notes ahead of major releases.

  • Create, apply, and monitor key performance indicators that define the success of Netdata’s documentation.

  • Write beginner-friendly tutorials to help users better understand Netdata’s monitoring capabilities and how they can implement it across their infrastructures.

  • Write blog posts announcing new features and explaining Netdata’s capabilities.

  • Contribute to code reviews on Netdata’s open-source GitHub repository.


Why join Netdata

  • We are a team of industry veterans and senior engineers that prioritize performance and ease of use over anything else.

  • We embrace remote work and great work-life balance.

  • We are solving hard problems that affect thousands of organizations worldwide.

  • We are deeply committed to Open Source and love our community.

  • We deeply care about system performance.


When you join Netdata, you can expect

  • A competitive salary.

  • A generous stock plan.

  • To join a venture-backed startup working with some of the most sophisticated investors of Silicon Valley.

  • To be part of our world-class team and interact with an amazing community.

  • To see first-hand how to grow and succeed in an engineering-first, open source-based company.

  • To find a culture that rewards doers.

Netdata is an Equal Opportunity Employer. We are committed to providing an inclusive work environment free of discrimination and harassment for everyone, regardless of race, color, religion, national or ethnic origin, sex, age, sexual orientation, gender identity, disability, sexual orientation, marital status, military service or other non-merit factor.

Job requirements

Required experience

  • 2-4 years of experience in technical/documentation writing for software products.

  • Proven ability to present complex processes in simple, repeatable steps via tutorials that give readers knowledge they can then apply to another part of their daily work.

  • Familiarity with writing content in Markdown, and using Git and GitHub for both version control and project management.

  • Basic understanding of HTML, CSS, and JavaScript. You won’t be doing any development work, but we’re a “docs as code” company and most of our work in developer-centric environments.

  • Ability to work independently in a remote-first work environment.

Preferred experience

  • A familiarity with the infrastructure monitoring landscape, jargon, and patterns.

  • Familiarity with Kubernetes and other container orchestration concepts.

  • Previous writing on edge/IoT computing concepts, tooling, and frameworks.

  • Familiarity with creating and using testing/virtualization environments to test different configurations and integrations quickly.

  • Previous work with an open-source project.