Director of Documentation and Education

  • Marketing
  • Remote job

Director of Documentation and Education

Job description

Netdata is seeking a Director of Documentation and Education to oversee and continue the build out of a first-in-class documentation and developer relations education group. One of Netdata’s goals is to deliver the knowledge, training, and skills that turns anyone into an infrastructure monitoring expert. That effort starts with an amazing documentation and education experience.

We’re a well-funded company building the future of distributed systems infrastructure monitoring and performance troubleshooting. We’re highly technical and fully remote, working across 20 time zones around the globe. We would love for you to join us and help communicate how Netdata is the most advanced real-time monitoring and troubleshooting solution for servers, applications, containers, and IoT devices in the world.

In addition to directing the documentation effort, you’ll also play a key role in Netdata’s developer relations outreach, which works in parallel with product managers and UI/UX designers to tell the story of how developers and sysadmins use Netdata in their daily work to make smarter, metrics-driven decisions about their mission-critical infrastructure.


Responsibilities


  • Create and manage the documentation and education strategy and roadmap for the company.

  • Oversee junior members of the documentation/education staff.

  • Have a user-first approach to documentation. Suggest new improvements, respond to user feedback, and escalate issues to stakeholders.

  • Work closely with Product and Developer Relations stakeholders to ensure documentation and education efforts deliver a fantastic experience for our users.

  • Engage with members of Engineering to ensure new features are adequately documented, and oversee the writing of Engineering-related materials (e.g. release notes).

  • Create, apply, and monitor key performance indicators that define the success of Netdata’s documentation and education efforts.

  • Run the documentation and education release processes to post modifications to all online instructional content.

  • Write blog posts announcing new features and explaining Netdata’s capabilities.

  • Contribute to code reviews on Netdata’s open-source GitHub repository.


Why join Netdata


  • We are a team of industry veterans and senior engineers that prioritize performance and ease of use over anything else.

  • We embrace remote work and great work-life balance.

  • We are solving hard problems that affect thousands of organizations worldwide.

  • We are deeply committed to Open Source and love our community.

  • We deeply care about system performance.


When you join Netdata, you can expect


  • A competitive salary.

  • A generous stock plan.

  • To join a venture-backed startup working with some of the most sophisticated investors of Silicon Valley.

  • To be part of our world-class team and interact with an amazing community.

  • To see first-hand how to grow and succeed in an engineering-first, open source-based company.

  • To find a culture that rewards doers.


Netdata is an Equal Opportunity Employer. We are committed to providing an inclusive work environment free of discrimination and harassment for everyone, regardless of race, color, religion, national or ethnic origin, sex, age, sexual orientation, gender identity, disability, sexual orientation, marital status, military service or other non-merit factor.


Job requirements


  • More than 4 years of experience in technical/documentation writing for software products.

  • Proven ability to present complex processes in simple, repeatable steps via tutorials that give readers knowledge they can then apply to another part of their daily work.

  • Familiarity with navigating, configuring, and managing Linux environments to deploy web applications, databases, or other services.

  • Experience with a “docs as code” environment, with Markdown content and Git/GitHub for both version control and project management.

  • An ability to read existing and write new HTML, CSS, and JavaScript in the context of a documentation site’s presentation and goals.

  • Experience with creating and deploying content in a Jamstack architecture (we use Docusaurus and Netlify).

  • Ability to work independently in a remote-first work environment.


Preferred experience


  • Previous work on an open-source project.

  • Familiarity with the infrastructure monitoring landscape, jargon, and patterns.

  • An understanding of how React, JSX, and MDX work together to create customized or interactive Markdown content.

  • Experience configuring and deploying Kubernetes clusters, or similar deployments with another container orchestrator.

  • Familiarity with creating virtualized Linux environments to test different configurations and integrations quickly.